Ordering
- We make some of our pieces to order, and endeavour to get it to you as quickly as we can.
- Payments are processed with thanks to Stripe - see their privacy policy here.
- When completing the online forms, please take care to input the correct contact and delivery information to ensure your order arrives in a timely fashion.
- Postcodes: If you're ordering from Ireland, just put 00000 if you don't know your postcode.
Sending a Gift?
- Please add the delivery details of the recipient.
- If you want us to add a special message, please just pop this in the 'Note' section of the checkout.
- All pieces come in our beautiful recycled white & gold blackdeer pouch, wrapped in recycled acid free tissue paper and with a care guide.
- We take every care to ensure your parcel arrives safely, but unfortunately, sometimes, things break - we know it can be disappointing, so just get in touch and we'll sort it as quickly as we can.
Our Packaging & Environmental Footprint
- We don't want to add to waste, and so we designed our packaging to be small, pretty and re-usable.
- We don't currently have gift boxes, for the above reasons, but we are looking into it and we have been sourcing vintage boxes (which... we may keep because we love them so much!).
- All of our packaging is sourced in Ireland where possible, or the UK or EU - this is to reduce our shipping footprint. All packaging used is recycled.
- We source our findings (this is the terms for jewellery pieces) as close to home as we possibly can, and purchase only from trusted small suppliers. We buy with thought, and will keep our range small because we want you to buy slowly, gently and to buy only what you love.
Discounts
- We offer free shipping in Ireland & Northern Ireland for orders above €50, and a reduced shipping rate for all other orders over €50 using code 'SHIPAHOY'.
- We offer a 10% for anyone signing up to the newsletter.
- Currently, only one code can be used per transaction.
Shipping
- We ship worldwide using our local Post Office, An Post. We endeavour to ship within 3-4 working days of receipt of order, but will advise of any delay beyond this. If you choose upgraded delivery we aim to get your order shipped within 24 hours.
- All orders are sent via standard post, unless you choose upgraded delivery.
- Most orders are posted within 3-4 working days, often much sooner. At certain times of the year there will be slight delays, and you will be informed if this is the case.
- Even though we take every care to ensure your item arrives in perfect condition sometimes things get damaged. If that is the case, please get in touch straight away, with images of the damage and we'll sort this out as quickly as possible. We will of course cover all associated costs if the item is damaged.
Returns & Exchanges
- We want you to be happy with your purchase. Though we can't currently offer refunds unless your piece is faulty, we are happy to offer exchanges. Email us for any queries you might have.
- When returning your item for an exchange, it must be unused and in the same condition that you received it. It must also be in the original packaging.
- The cost of return postage is the responsibility of the buyer.
- Include your name, address, email and original order number when returning a piece.
- Earrings are non-returnable for hygiene reasons, unless faulty.
- Sale items are currently non-returnable, unless faulty.
- Bespoke items are non-returnable, unless faulty.
- Once your return is received, we will update you on your exchange (or refund if requested in the case of faulty pieces).
Warranty & Repairs
- Your BlackDeer jewellery is covered by a warranty of 12 months + 1 week from the date of purchase (to cover postage) - if within this time, you experience issues outside of expected wear and tear, such as a faulty clasp please get in touch.
- We want your piece to last and last. We offer basic repairs - email us with your query.
Customs & Import Charges
- If you are ordering from outside of the EU and Northern Ireland, i.e. UK, USA, Canada, your order will require a completed customs' declarations and may incur charges or duties at the point of entry, and the local carrier may levy an administration fee on top of this. Unfortunately, we cannot be held responsible for any further charges incurred.
Customer Care & Complaints
- We hope you are happy with your purchase, and that we have done our best. Though we strive for perfection, as a micro-business we are juggling a lot, so at times we may drop the occasional ball.
- If you feel you have had a bad service, or unhappy with any part of your order, or ordering experience we want to hear - do please email us and we will do our best to resolve any issue for you.
Privacy Policy & Terms of Service
- Please see our privacy policy and terms of service for more information.
